Get in Touch

We’re here to help! Whether you have a question about your order, need product guidance, or want to share a photo of your pup enjoying their Paw Calm products, we’d love to hear from you 🐶

Support Hours

Our customer service team is available Monday through Friday. Please allow up to 48 hours for a response to your inquiry. During periods of high order volume or promotional periods, responses may take an additional 24–48 hours beyond our standard reply time.

For the fastest response, please email us at: 📧 support@cozypaww.com (orders, returns, general inquiries and missing/delayed order claims)

Before You Reach Out

For faster answers, we recommend checking our FAQ page first. It covers common questions about:

• Order status & tracking

• Returns & refunds

• Product usage tips

• Shipping timelines

Friendly Resolution Commitment

Paw Calm is committed to resolving all customer concerns promptly and fairly.
For any order-related issues, please contact our support team first so we can assist you before a dispute or chargeback is opened.